Shipping Policy

A simple delivery promise

We offer free worldwide shipping on every order to destinations available at checkout. There is no minimum purchase amount and no shipping fee added at checkout. We also cover applicable import duties, customs charges, and related import taxes for your order. The customer should not have to pay an extra charge to receive a package. If a carrier or customs office requests payment, contact us through the Contact page before paying so we can resolve the charge or arrange reimbursement.

Processing and delivery estimates

After payment is confirmed, orders normally ship within 1–3 business days. Business days exclude weekends and public holidays. Once shipped, delivery is typically estimated at 6–12 business days. These are estimates rather than guaranteed arrival times; carrier operations, customs clearance, weather, local holidays, and remote destinations can affect transit. If we cannot ship within the stated processing window, we will contact you with an updated estimate and your available options, including cancellation and a refund where applicable.

Where we can deliver

We ship to the locations offered by our checkout. Some urinary or intimate-care products, especially items in an emergency kit, may be subject to local import or product restrictions. If a destination cannot lawfully receive an item, we will contact you rather than ask you to assume an unexpected charge or risk. If we cannot fulfill the order, we will cancel the affected item and refund the amount paid for it.

Tracking and address accuracy

When an order ships, we send a shipment confirmation with tracking information when available from the carrier. Tracking may take time to show its first scan. Please enter a complete delivery address and contact details at checkout. If you notice an error, contact us as soon as possible; we will try to correct it before dispatch, though an address cannot always be changed once the carrier has the package.

Delayed, missing, or damaged packages

If a delivery is late, tracking stops updating, or a package is marked delivered but cannot be found, send us your order number through the Contact page. We will help investigate with the carrier. If your order arrives damaged or contains the wrong item, contact us with your order number and, if possible, clear photos of the package and contents. We will work with you on a replacement or refund without asking you to pay another shipping or import charge.