Privacy Policy

Your information and your trust

Shopping for urinary and intimate care is personal. This policy explains what information we may collect when you browse, place an order, create an account, or contact us, and how we use it to run the store and support your purchase. Please avoid sending detailed medical records or other highly sensitive information through the contact form; our support team cannot provide medical advice.

Information we collect

When you order, we may receive your name, email address, phone number, billing and shipping addresses, items purchased, order history, and information needed to handle delivery, returns, and customer service. If you create an account, we use the account details you provide to make order management available to you. Payment information is handled through the payment options shown at checkout; the information we receive depends on the payment provider and may include transaction status and limited payment details.

When you send a message through the Contact page, we store the contact details and message you submit so we can review and respond. Our website may also collect technical information such as device and browser details, approximate location derived from an IP address, pages viewed, and cookie identifiers needed for carts, checkout, security, analytics, or preferences.

How we use information

We use information to process payment, fulfill and track orders, provide customer support, handle returns and refunds, keep accounts and carts working, detect abuse or fraud, maintain security, and improve our website. If you choose to receive marketing messages, we may use your contact details for those messages; you can withdraw that choice using the method provided in a message or by contacting us. We do not use a message about a health concern as a substitute for professional medical care.

Who may receive information

We share information only when it is relevant to a service or obligation, including payment processing, hosting, order fulfillment, delivery, analytics, customer support, fraud prevention, and legal compliance. These providers may process information on our behalf or under their own privacy terms. We may also disclose information when required by law, to protect the store and its customers, or as part of a business transfer. We do not publish your order history or contact messages for other shoppers to see.

Cookies and your choices

Cookies help the cart remember products, keep checkout functioning, and support site security. Other cookies or similar technologies may help us understand site use or measure marketing. You can manage cookies in your browser; turning off essential cookies may prevent the cart or checkout from working. Available privacy choices may also depend on the controls shown by your browser or payment provider.

Storage, security, and international orders

We keep information for as long as reasonably needed for orders, customer service, accounting, fraud prevention, and legal obligations, then delete or de-identify it when appropriate. We use reasonable technical and organizational safeguards, though no online system can guarantee absolute security. Because we serve customers in different countries, information may be processed in places other than where you live, subject to applicable protections.

Access, correction, and requests

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of certain personal information, and to object to or limit certain uses. We may need to verify your request and retain information that law requires us to keep. To ask a privacy question or make a request, use the Contact page. This store is not directed to children; if you believe a child has provided personal information, contact us so we can review it.