Refund Policy

Try with confidence

You may request a return within 60 days after your order is delivered. This policy applies to the products sold in our store, including supplements, drink mixes, wipes, wash, bladder support, bundles, and emergency kits. If a product is not right for you, you received the wrong item, or your order arrived damaged, let us know through the Contact page. Please include your order number and a short description of the issue so we can help promptly.

How a return works

Contact us before sending anything back. We will confirm the return instructions and, when a physical return is needed, arrange return shipping at no cost to you. For hygiene and safety, do not mail opened supplements, intimate-care products, or used emergency-kit components unless we specifically ask you to. We may resolve an eligible request with a refund without requiring those items to be returned. You may reasonably try a product and still ask for help within the 60-day window; we review unusual misuse or damage separately.

For an unopened return, keep the items together with their original packaging when practical and pack them securely. If an order contains a bundle or several products, tell us which items you want to return. We will explain the refund amount based on what you actually paid for the affected items. We do not charge a restocking fee for an eligible return.

Damaged, incorrect, or missing items

If something arrives damaged, does not match your order, or is missing from the package, contact us as soon as you notice it. Photos help us resolve the issue, but do not delay contacting us if you cannot provide them immediately. After reviewing the order, we will offer an appropriate replacement or refund. We cover any shipping needed to correct our error.

Refund timing and method

Once a return or refund request is approved, we process the refund within 5–10 business days to the original payment method. Your bank or payment provider may need additional time to post the credit. The refund is based on the amount you paid in USD after any discount, including applicable taxes charged at checkout. Outbound shipping was free, and we do not deduct import duties, customs charges, or a restocking fee from an approved refund.

Need help?

If you are unsure whether an item needs to be returned, or a refund has not appeared after the stated processing period, contact us through the Contact page. We will review the order with you. Nothing in this policy limits rights that cannot be excluded under applicable consumer law.