Customer Service Policy

We are here to make care easier

Questions about urinary and intimate-care products can feel personal. We aim to answer with patience, clear information, and respect for your privacy. Whether you are comparing a drink mix with a daily supplement, wondering how to use a pH-balanced cleanser, checking an order, or arranging a return, the Contact page is the place to reach us.

What we can help with

We can help you locate product details, understand available sizes or options, review the directions shown on a product page, check order status, investigate a delivery problem, and start a return or refund. For an order question, include the order number and the email address used at checkout. For an item issue, a photo can be helpful, but you can contact us even if you do not have one.

We will review your message and respond through the contact details you provide. Please do not include passwords, complete payment card numbers, or detailed medical records in a message. We will not ask you to share a password to get help with an order.

Straightforward shopping support

Orders normally ship within 1–3 business days and are typically estimated to arrive 6–12 business days after shipment. Shipping is free to destinations available at checkout, and we cover applicable import duties and customs charges. If a carrier requests an unexpected payment, contact us so we can resolve it. If you are unhappy with a purchase, you may request a return within 60 days after delivery; approved refunds are processed within 5–10 business days.

Product guidance has limits

Our team can explain the product information, options, and directions displayed in the store. We cannot diagnose a condition, recommend treatment for an active infection, or replace advice from a licensed healthcare professional. If you have painful or worsening symptoms, think you may have a UTI, or have a question about using a product with medication or a medical condition, contact a qualified clinician. Follow the label and instructions included with the product.

A fair path to resolution

If something does not go as expected, tell us what happened and what outcome would help. We will review the order and the relevant Shipping Policy or Refund Policy, explain the next step, and work toward a fair resolution. We want you to feel heard, not passed around.